• FREQUENTLY ASKED QUESTIONS

This could be for a few reasons. 

  1. You didn’t file taxes in 2018 or 2019. You may need to enter additional information here for non-filers.
  2. You don’t have direct deposit and the check is coming through the mail.
  3. The system is overwhelmed and processing the payments is taking a long time.

Fill out a Get My Payment application through the IRS here

This link will explain what “Payment Status Not Available” may indicate. 

The Get My Payment tool is available on the IRS website for free and allows you to check your stimulus check payment status and update your personal information, including your direct deposit information if you want to receive your stimulus check in your bank account. You must update your banking information before your payment is sent out or you will not be able to use the Get My Payment tool to do so. While some haven’t faced any issues updating their direct deposit information, others have received the Payment Status Not Available message, been locked out, had their web browser crash, and experienced a host of other frustrating technical glitches. 

Your best bet is to provide your direct deposit information through the Get My Payment tool. If you don’t receive a direct deposit, it doesn’t mean you won’t receive a stimulus check. Assuming you qualify, you will receive a paper stimulus check.

The IRS will mail you a written notice 15 days after sending your stimulus payment. The letter describes the amount of your stimulus payment, how you were paid, and most importantly, how to contact the IRS regarding any issues with your stimulus check.

The IRS may be updating your information so that it can process your stimulus tax payment. For example, if you recently filed your 2018 or 2019 federal tax return, the IRS still may be processing your tax return. When you submit your tax return, the IRS doesn’t automatically input your direct deposit information into the Get My Payment tool. Your tax return is processed first.

If you receive Social Security, disability or veteran’s benefits, for example, you will automatically receive a stimulus check. Currently, your information is not included on the Get My Payment tool. The federal government may have your information, but it’s currently with a different part of the federal government such as the Social Security Administration, which is separate from the Treasury Department (which includes the IRS).

Unfortunately, this has happened to others too. There could be several reasons. Most likely, it’s a security precaution. The IRS wasn’t able to verify your identity, Social Security number, address or other personal information. Your best move is to try to access the Get My Payment tool the following day once the IRS updates its website.

If this happened to you, you’re not alone. The IRS will send you a letter within 15 days of sending your stimulus payment. The letter will include instructions on how to contact the IRS regarding this issue.

Unfortunately, there is no special phone number at this time to contact the IRS about your stimulus check. The IRS has asked people not to call. Given the COVID-19 pandemic, the IRS says that services are limited as they process tax returns, issue tax refunds and send stimulus payments.

Due to the overwhelming influx of claims, it is taking longer than usual to process applications. Expect significant delays.  If you filed for unemployment and were initially rejected, try filing again.  It takes a while for states to update and expand the new guidelines for PUA, so your claim that was rejected may be eligible once the new prerequisites are in place.  

It could also be that there was a mistake on your initial application.  You will be notified if there is a mistake but it will cause even more of a delay in the filing process, so make sure you are filling out your application carefully. Click here for a guide on filing your PUA. 

Click here for a guide on filing regular unemployment.

To check on your benefits status, you will need your social security number and the pin assigned to you when you applied.  Log in here.

“PPE” is personal protective equipment.  They are in short supply. If you are unable to purchase masks or wipes, you can make your own.  Here is a link on our website how to make masks.

Here is a link to an article that explains how to make your own disinfectant wipes and spray.

Check out our Food Bank database under our resources tab!

This link is a comprehensive article on a few different ways to check on your loan, both through your bank and the SBA directly.  It also includes what you’ll need to check your status and some FAQs on the Paycheck Protection Program.

Many people are reporting that even when directly contacting the Small Business Administration (SBA), they are unable to get an answer. However, this article goes through three ways you can try to get an update on your application–through the SBA website, by phone and by email–as well as what you will need to check on your status and scams to watch out for.

Click here to check out additional resources for grants and loans.

Covering Wisconsin provides assistance finding health insurance options and ways to finance them. Check out their website here. Ascension is another Wisconsin based resource if you need help paying for your health care. Visit them here.